Banking,  Business,  Credit Cards,  Debt,  Jobs and Working

The view from glass towers

For The New Republic, I wrote about how euphemism, jargon, and data science all help bankers at places like Capital One distance themselves from their customer’s pain.

When I talk about “pain,” here, I mean a few different things. Consumers turn to credit cards because they can’t afford what they want or need: a condition that is intrinsically uncomfortable. In some cases, credit cards may help the consumer a little bit, in other cases, they make the financial instability Americans face even worse: in both cases, that suffering is ignored.

Leave a Reply

Your email address will not be published. Required fields are marked *